You can return any item you are not completely happy with for a refund, within 14 days of receiving them. All you need to do is call or email us and to issue a return and enclose the return reference number along with your return items to the following address:
Venom Battle Gear
55 Highglen Drive
Email: [email protected]
Telephone: 07584 677876
Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage).
All goods will be inspected on return and must meet the following criteria:
- All original plastic wrap must be attached
- All items must be returned in the same condition as they were received
- All items have not been opened/used
- All items are complete and not missing any parts
- All items must be in saleable condition
Once we receive your returns parcel we will then process your refund to the card from which the original payment was made and at the price you purchased your item/s at (this includes sales items). You can check the progress of your return by emailing us at [email protected]
We recommend that you use recorded mail and keep the receipt of postage as we are not responsible for any orders that are lost by mail service providers when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged on the way.
Goods purchased online cannot be refunded in one of our retail stores and goods purchased in stores cannot be returned online.
If you have any further questions regarding your return please email [email protected] and one of our representatives will get back to you within 24 hours. Please bear in mind our website office hours are 9:00am-5:00pm Mon-Fri.
Our Venom Battle Gear Battlemats are made to order and are shipped directly from the factory. If there is an issue with you mat, please send us any information and photographic evidence of the the damage/issue. There is no need to return the mat we will simply evaluate the case and reprint and dispatch a new order.