Delivery Information

Delivery

Venom Battle Gear aims to deliver orders to UK customers in 1-3 days as we understand how important it is for you to receive your goods when you expect them. We advise you make sure someone be available at your delivery address within working hours to sign for your order.

For custom products, we aim to print and ship your orders within 24-48 hours.

Free 2nd Class Standard shipping is offered on many products including custom Playmats. Royal mail now state this should be 3 working days.

Venom Battle Gear’s Battlemats are made to order and will normally be delivered 4 days after ordering. This is an estimation. Deliveries for these items are via TNT next day delivery and tracking can be provided.

All our orders are sent with Royal Mail or Courier for certain larger items.

If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery.

After the amount of attempts for free are consumed for delivery attempts items will be returned to us and re-delivery will have to be re-organised and paid for again.

For Made to order Battlemats, TNT will deliver and 3 attempts will be made before the item is returned to the factory.

Shipping Rates & Delivery Times

Please keep in mind that we cannot guarantee delivery times as they are only estimates. Regrettably we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates.

International Shipping to Europe and rest of the world

We ship Playmats and certain items Internationally, using either Deutsche Post or DHL Express. Items are fully tracked for both services. DHL Express is also a 2 day service once your item had been dispatched.

Taking playmat orders as per normal during COVID-19

We are still processing orders and even printing custom during these difficult times due to COVID-19. We are practising all recommendations from the government and orders are being shipped as per normal with Royal Mail and DHL.

All orders are processed by one individual and therefore not putting any one else at risk. I am happy to say I can keep providing custom prints for all those fellow gamers out there keeping themselves entertained how they know best, GAMING.

Stay safe all, keep following Government guidelines and we will get through this faster.

Game On!!!

Best Regards,

Simon
Venom BattleGear