Delivery Information

Delivery

Venom Battle Gear aims to print orders in 1-3 working days. During busy periods this can be up to 5 working days. 90% of orders are printed within the 3 working day period.

Please not that working days are Monday to Friday and don’t include weekends. Shipping time is additional to production time so please account for this when selecting your shipping method.

Even at 5 working days in our very busy periods, this is a fast turnaround time in the playmat industry. Where possible we always aim to print in 1-3 working days.

If there is an issue spotted with your artwork we often reach out by phone as its much quicker to discuss an artwork issue and help to resolve it before printing. Orders with artwork issues are placed on hold and then back to processing once resolved with the customer. This of course does delay the order.

Free 2nd Class Standard shipping is offered on many products including custom Playmats. Royal mail now state this should be 3 working days.

Venom Battle Gear’s Battlemats are made to order and will normally be delivered 4 days after ordering. This is an estimation. Deliveries for these items are via TNT next day delivery and tracking can be provided.

All our orders are sent with Royal Mail or Courier for certain larger items.

If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery.

After the amount of attempts for free are consumed for delivery attempts items will be returned to us and re-delivery will have to be re-organised and paid for again.

For Made to order Battlemats, TNT will deliver and 3 attempts will be made before the item is returned to the factory.

Shipping Rates & Delivery Times

Please keep in mind that we cannot guarantee delivery times as they are only estimates. Regrettably we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates.

International Shipping to Europe and rest of the world

We ship Playmats and certain items Internationally, using either Deutsche Post or DHL Express. Items are fully tracked for both services. DHL Express is also a 2-3 day service once your item had been dispatched.